Frequently Asked

But why?

Many tourists have doubts about travel related issues or other curious topics. Here are some frequently asked questions and other fun facts to get you started in the spirit of good Portuguese humor!

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FAQ - Frequently Asked

Yes. Tourists visiting Portugal feel very comfortable about security issues. Although problems of this nature are rare, we suggest our customers to adopt some basic measures, such as: take a copy of the passport and bring only the estimated money to enjoy your tour.

Do you want to know more about this subject? Consult us by WhatsApp: +351 965 110 099 or send an email to: contato@terratour.pt

No. Our main destinations are all cities in mainland Portugal and the islands of Madeira and the Azores. In Spain, we operate the regions of Andalusia (Seville, Cordoba, Granada, Ronda, Malaga, Marbella and Cádiz), La Rioja (Haro, Logroño, Bilbao, San Sebastian and Burgos). We can also take you to the center of Spain (Madrid, Toledo, Ávila, Segovia and Salamanca) or to Extremadura (Mérida and Cáceres). It is important to note that the itineraries are PERSONALIZED and previously defined by you with the consultative support of Terra Tour.

Consult us by WhatsApp: +351 965 110 099 or send an email to: contato@terratour.pt

Terra Tour offers you the following payment methods through Exchange Operators in Brazil:

TOTAL PAYMENT (*):

Signal +1 parcel:   

– Minimum of 30% of the value of the package to be paid in the Brazilian exchange operator (*);

– The remainder paid in cash (Euros) on your arrival in Portugal.(**)

INSTALLMENT PAYMENT:  

– Installments agreed with Terra Tour in Brazil that must be paid up to 15 days before your trip.

*ask the currency exchange operators who work with us through WhatsApp: +351 965 110 099;
** Terra Tour does not operate with credit cards, dollar or R$;

Do you want to know more about this subject? Contact us by WhatsApp: +351 965 110 099 or send an email to: contato@terratour.pt

After confirmation by e-mail (contato@terratour.pt) we will send a voucher with the description of all the services contracted and that will be provided by Terra Tour.

Do you want to know more about this subject? Consult us also by WhatsApp: +351 965 110 099

After confirming and sending the voucher for the contracted services, a 20% fee will be charged on this amount for your cancellation. If the reason for cancellation is due to illness duly proven, we do not charge the corresponding fee and the money paid will be returned.

Do you want to know more about this subject? Consult us by WhatsApp: +351 965 110 099 or send an email to: contato@terratour.pt

Yes. Terra Tour invests in providing unique experiences made to your measure. If you want to know Portugal in a personalized way, please contact us. We will do everything to make your tour unforgettable!

Send us an email (contato@terratour.pt) or contact us directly via WhatsApp: +351 965 110 099.

It’s easy, just send us an email (contato@terratour.pt) with the following information:

  1. Date and month you want to travel;
  2. Total number of people;
  3. Travel theme (religious tourism, wineries and wines, monuments, local culture …);
  4. How can we contact you (email, cell phone, WhatsApp, social network, etc.).

Yes. We have agreements with bus companies and other public transportation specialized in tourism. We also have professional tourist guides certified by the responsible body of Turismo de Portugal.

Do you want to know more about this subject? Consult us by WhatsApp: +351 965 110 099 or send an email to: contato@terratour.pt

No. Our values include fuel costs only, vehicle insurance, liability insurance, tolls (tolls), parking (parking) and driver. Other expenses are the responsibility of the customers.

More questions? Consult us by WhatsApp: +351 965 110 099 or send an email to: contato@terratour.pt

Yes. Your children will love Portugal and we guarantee free (if necessary) car seats for their age group.

Do you want to know more about this subject? Consult us by WhatsApp: +351 965 110 099 or send an email to: contato@terratour.pt

No. Unfortunately your Pets won’t be able to travel with you.

Do you want to know more about this subject? Consult us by WhatsApp: +351 965 110 099 or send an email to: contato@terratour.pt

If you still have questions contact us and we will be happy to help you!

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